RETURN & EXCHANGE
Vanimy strives to make every piece of jewelry as precious and as meaningful as the moment it commemorates. If your item arrived damaged or incorrect, please let us know immediately. Vanimy will arrange replacement and cover return postage. To contact us concerning a return or cancellation, please contact us:
Email: service@vanimy.com
Telephone: +1 (720) 225-8231
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 60 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
6. For non-product damage returns or exchanges, customers are required to pay for the return and reshipping fees. Once the returned package is confirmed to be in good condition, a new package will be sent out.
Note: Please do not send your return to the address on your package. That is not the return address for after-sale department and will affect & postpone the processing of your return.
Non-Refundable Items
1. Jewelry that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
2. Items that were worn, or sent to you as Replacement/Exchange are not refundable.
3.Customized products cannot be re-sold, therefore they do not enjoy the return and exchange policy.
Refunds
Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.
Note: For orders with free shipping, if the item is returned, the refunded amount will be reduced by the shipping cost originally incurred and a 50% restocking fee.
Cancellation policy
The jewelry creation process starts very shortly as we work to deliver your order ASAP. Therefore, if the cancellation request after ordering is before the order is processed, you only need to pay a 2% handling fee. If the order is already being processed, you need to pay a 50% restocking fee. Vanimy reserves the right to amend this policy at any time. Notifications of any changes will be published here. If you have inquiries regarding this or any of our other policies, please contact our Customer Service: service@vanimy.com
