60-Day Return & Exchange Policy

Vanimy strives to make every piece of jewelry as precious and as meaningful as the moment it commemorates. If your item arrived damaged or incorrect, please let us know immediately. Vanimy will arrange replacement and cover return postage. To contact us concerning a return or cancellation, please contact us:

Email: service@vanimy.com

Telephone: +1 (720) 225-8231

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 60 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note:

* Please do not send your return to the address on your package. That is not the return address for after-sale department and will affect & postpone the processing of your return. 

* For non-product damage exchanges, customers are required to pay for the return and reshipping fees. Once the returned package is confirmed to be in good condition, a new package will be sent out. Additionally, for exchanges to a higher-priced item, the price difference must be paid before the replacement is shipped. For exchanges to a lower-priced item, the price difference will be refunded via the original payment method within 1-3 business days after the replacement item has been successfully delivered.

* We take full responsibility for any damage to jewelry incurred during shipping due to bumps, collisions, or other impacts. In such cases, we will provide customers with a replacement package at no additional cost.

Non-Refundable Items

1. Jewelry that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
2. Items that were worn, or sent to you as Replacement/Exchange are not refundable.
3.Customized products cannot be re-sold, therefore they do not enjoy the return and exchange policy.

Refunds

Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.
Note: For orders with free shipping, if the item is returned, the refunded amount will be reduced by the shipping cost originally incurred and a restocking fee.

* A restocking fee helps cover the costs associated with processing returns, such as inspecting, repackaging, and restocking items back into inventory. It also helps us maintain fair pricing for all customers by offsetting expenses related to returned products.

Cancellation policy

The jewelry creation process starts very shortly as we work to deliver your order ASAP. Therefore, if you request to cancel your order before it has been processed, no charges will apply. If the order is already being processed, you need to pay a restocking fee. In addition, once a custom order has begun production, it cannot be canceled.

Vanimy reserves the right to amend this policy at any time. Notifications of any changes will be published here. If you have inquiries regarding this or any of our other policies, please contact our Customer Service: service@vanimy.com